Envíos y Plazos

At Lunanze, we ship both nationally and internationally to offer you a wide range of exclusive products. All orders are processed only after payment has been confirmed.

📦 Order Processing

Once payment is confirmed, your order will be prepared and dispatched within 1 to 5 working days. You’ll receive a tracking number by email as soon as your order has been shipped.

🚚 Estimated Delivery Times

Delivery times vary depending on the destination, but are generally estimated as follows:

United Kingdom: 10 to 45 calendar days

These are average timeframes. In some cases, delays may occur due to customs inspections, local logistics, or public holidays.

📬 Order Tracking

All shipments include an international tracking number. You can track your order via our website or through third-party platforms. In some countries, including the United Kingdom, the tracking number may also be updated by the local postal service.

⚠️ Important Information

We do not dispatch any orders without confirmed payment.

If your order is delayed by more than 60 calendar days, please contact us so we can help resolve the issue or arrange a refund if applicable.

If your order does not arrive within the maximum delivery period, we will review your case and offer a solution in line with our satisfaction guarantee policy.